user is allowed to cancel/reschedule the requests anytime through ezone.service platforms (Website/Mobile) or by communicating with ezone.service customer care.
User is allowed to cancel/reschedule the service order one hour before the scheduled service time (in case of Schedule service) and within 10 minutes of the service request for on-demand orders. user will be charged one unit price as cancellation fee or inconvenience fee in such cases.
User will be charged one unit fee and all applicable charges if he cancels/reschedules the service once the service partner reaches the user premise.
Continuous cancellations/reschedule of service request or any malicious activities may attract suspension of service by ezone.service and further termination of agreement with user.
User will not be charged for cancellation if the service partner is running late by more than 30 minutes from the scheduled time. It is appreciated to consider the geographical factors such as traffic conditions, accessibility and climate conditions before cancelling the request.
Due to any unforeseen circumstances or internal reasons, ezone.service reserves the right to cancel any service request at any point of time with communication to user, and will not be liable to anyone for the same.
User is not allowed to cancel/reschedule more than three service requests a day.He/she may be suspended from service for any such activities.
Users can cancel the order for a product at no cost any time before ezone.service sends the Dispatch Confirmation E-mail/call relating to that product.
As per ezone.service Policy, service cancellation is deny of service by service partner after accepting the service request. Service partner is agreed to ezone.service terms and conditions during the onboarding process. Any violation to the agreement may attract penalty or suspension of service and further termination of agreement.
Service partner is allowed to cancel maximum 2 requests a day. More than 2 cancellations may attract penalty for inconvenience to user as per the agreement with ezone.service.
Service partner is allowed to cancel a service before two hours from the scheduled time for scheduled service request, service cancellation is not permitted for on-demand service request.
Cancellation of service requests or any misbehavior to users may attract reduction in ratings and penalties. These activities may force termination of agreement with service partner.
Service partner needs to provide the reason for cancelling service while reverting to ezone.service. These reasons will be saved in service partner’s record for performance analysis.
Service partner is allowed cancel the service on reschedule of service order by user, rules applicable as per ezone.service agreement.